Help center · Who it is for
The quality manager
The articles written for this reader, grouped the way the work is grouped.
Modules
- CAPA effectiveness verificationOpen: Quality Events > CAPA. Investigators: authorized Quality Manager, Engineer, Department Manager, or QA Technician. Other authorized roles can open CAPAs. Effectiveness closure: Quality Manager or administrator.
- Change controlOpen: Quality Events > Change Control. Typical proposers: Quality Manager, Engineer, and Department Manager. Decision authority: Quality Manager or administrator.
- Complaints and reportabilityCustomer Feedback and Complaints: complaints and reportability. This is part of chapter 29 of the NormaQMS User Guide.
- Configuration managementOpen: Operations > Configuration Management (AS9100; otherwise Settings > Modules). Typical leads: Engineer and Quality Manager. Purpose: identify the controlled item and its approved definition at a given revision or baseline.
- Customer feedback and satisfactionCustomer Feedback and Complaints: customer feedback and satisfaction. This is part of chapter 29 of the NormaQMS User Guide.
- Design and developmentOpen: Operations > Design & Development. Typical preparer: Engineer or Quality Manager. Release authority: Quality Manager or administrator.
- Device & Product RecordsProduct Records Infrastructure and Management Review: device and product records. This is part of chapter 32 of the NormaQMS User Guide.
- Document approvals and the approval matrixOpen: Documents > Document Control. Typical leads: Quality Manager and Document Controller; engineers and department managers can perform permitted document work. Purpose: keep an identifiable, approved revision in force and retain its history.
- Document Control basicsOpen: Documents > Document Control. Typical leads: Quality Manager and Document Controller; engineers and department managers can perform permitted document work. Purpose: keep an identifiable, approved revision in force and retain its history.
- Equipment and calibrationOpen: Operations > Equipment & Calibration. Typical leads: Quality Manager and QA Technician; department managers can maintain permitted equipment records.
- First article and inspection planningIdentification Traceability and Inspection Planning: first article and inspection planning. This is part of chapter 23 of the NormaQMS User Guide.
- How read-and-understood is derivedOpen: Training in NormaQMS for people, reading requirements, the matrix and qualifications; NormaLMS, from the product switcher at the top of the sidebar, for onboarding (training items, tests, job roles, trainers, sign-offs and the supervisor view). Typical leads: Quality Manager and Department Manager; technicians may record permitted completions; every person signs their own training. Purpose: show who is trained on the required effective documents, with revision-specific evidence of reading, testing and sign-off.
- Infrastructure and work environmentProduct Records Infrastructure and Management Review: infrastructure and work environment. This is part of chapter 32 of the NormaQMS User Guide.
- Internal audits, findings, and the audit programOpen: Audits & Review > Audits. Typical leads: Internal Auditor and Quality Manager. Purpose: plan the audit program, conduct audits against it, retain findings and their verification, and show what the program delivered.
- Metrics, analysis, and improvementOpen: Audits & Review > Metrics, Analysis & Improvement. Typical leads: Quality Manager and Executive. Purpose: retain quantitative observations and the analysis used to improve the system.
- Norma Containment: campaigns, screening and evidenceOpen: Norma Containment from the product switcher, then Campaigns in the Containment sidebar. Purpose: when a nonconformance leaves suspect material in your shop, in stock, in transit or at the customer, a containment campaign screens and controls that material and ends with a result stated in numbers. Every accepted lot keeps a statement such as 0 failures in 125 samples: at 95% confidence the lot's defect rate is at most 2.4%. Closing the campaign records one combined statement, and a Quality Manager then issues a signed evidence package your customer can read through a link.
- Opening and working a CAPAOpen: Quality Events > CAPA. Investigators: authorized Quality Manager, Engineer, Department Manager, or QA Technician. Other authorized roles can open CAPAs. Effectiveness closure: Quality Manager or administrator.
- Operational risk, safety, counterfeit, and FODOpen: Quality Events > Operational Risk & Product Integrity. Purpose: record an operational risk, safety occurrence, suspected counterfeit issue, or foreign-object finding with its assessment and control. Authorized quality staff manage closure.
- Product and service releaseProduct Release and Quality Events: product and service release. This is part of chapter 31 of the NormaQMS User Guide.
- QMS scopeStandards scope and the Standard Map: create or revise a QMS scope; applicability is a controlled decision. This is part of chapter 8 of the NormaQMS User Guide.
- Quality events and regulatory actionsProduct Release and Quality Events: quality events and regulatory actions. This is part of chapter 31 of the NormaQMS User Guide.
- Revising a document already in forceOpen: Documents > Document Control. Typical leads: Quality Manager and Document Controller; engineers and department managers can perform permitted document work. Purpose: keep an identifiable, approved revision in force and retain its history.
- Supplier quality and the approved supplier listOpen: Suppliers. Typical leads: Quality Manager and Purchasing. Purpose: maintain supplier approval status, evaluation evidence, corrective-action connections, documents, and communicated requirements.
- The ISO 9001:2026 transitionStandards scope and the Standard Map: plan the ISO 9001:2026 transition. This is part of chapter 8 of the NormaQMS User Guide.
- The quality manual builderQuality manual and document library: build a quality manual; deploy documents from the library; update or roll back a library document. This is chapter 10 of the NormaQMS User Guide.
- Training & CompetenceOpen: Training in NormaQMS for people, reading requirements, the matrix and qualifications; NormaLMS, from the product switcher at the top of the sidebar, for onboarding (training items, tests, job roles, trainers, sign-offs and the supervisor view). Typical leads: Quality Manager and Department Manager; technicians may record permitted completions; every person signs their own training. Purpose: show who is trained on the required effective documents, with revision-specific evidence of reading, testing and sign-off.
- Traveler — parts, routers and jobsOpen: NormaMES from the product switcher at the top of the sidebar. Traveler is part of NormaMES, a separate product in the Norma family rather than a NormaQMS module. If your organization has not started NormaMES yet, an administrator can choose Start NormaMES free; other members see who to ask. Typical leads: Quality Manager, Department Manager, and Quality Inspector / Technician for setup and jobs; the Quality Manager alone releases and withdraws routers. Purpose: replace the paper traveler with a released routing, a job that carries a frozen copy of it, a printed sheet the floor scans, and sign-offs that are recorded on the tablet instead of in pen.